SHIPPING AND RETURNS:
It is Required for you to have a copy of your signed Federal Firearms License, or Collector of Curio & Relics License on file with us BEFORE ordering Firearms from this Website. It is also required to have a copy of any local or state licenses required for a firearm purchase to be on file. All orders placed without, or prior to, a signed copy of the Federal Firearms License (or other necessary licensing) on file may be Deleted without notice. Desert Fox Outfitters LLC reserves the right to limit the purchase of multiple Firearms.
Please ensure your order is 100 percent correct, orders cannot be changed, modified, or updated once submitted.
It is your responsibility to assure your shipping address is correct, you have chosen the correct color, thread pitch, barrel length etc? If you forgot to add something to your order you must place another order.
At the time of purchase your card will be charged for your order, this assures your place in line for limited availability products.
Orders typically ship the business day after the order is placed. Please be patient during high volume periods. Please allow 5-10 business days for delivery when placing your order at www.desertfoxoutfitters.com.
You will receive email notification providing tracking information when your order is shipped. We fill orders in the order that we receive them. If you ordered Sunday night, please respect that we will fill our other customer?s orders that ordered Friday and Saturday first.
Should you need an order to be expedited utilizing priority services, please call us to make arrangements.
Returns, Refunds and/or Exchanges:
Due to the expenses incurred by returns, we make every effort to insure your order is shipped accurately and that the product meets the standards of our advertising. If a return must be made, please note the following policies:
Returns MUST have a Return Merchandise Authorization (RMA) Number.
If merchandise is returned without the RMA number a refund will not be issued.
Refunds will be issued in the same manner in which original payment was made (i.e. credit card purchases will be returned in the form of a credit to the original card account). Credit card refunds are subject to a 3% or $3 minimum processing fee. NOTE: If we deem a return was made without reasonable cause, or wherein our judgment the product meets the advertised condition, the refund will be subject to a 15% restocking fee. Fees charged by a dealer transferring a firearm to the end consumer will not be refunded for any reason. These transactions are at the full risk and expense of the consumer.
No returns will be accepted after 30 days of the invoice date.
Return shipping charges are the customer?s responsibility.
Upon our receipt of the returned product(s), we reserve the right to evaluate the merchandise to determine if a refund or exchange will be made.
We invest valuable time and money filling your orders, this means if you absolutely must cancel your order there will be a 10% fee, based off the total order, to cancel. This is to cover credit card processing fees and the time it takes to cancel your order. A written email must be accepted by us to attempt to cancel. Many different employees create labels, pack boxes, and answer emails; we will attempt to cancel but may not be successful, if your box ships out you will be responsible for returning it for a refund.
Our business is not set up to easily change, modify, or cancel orders. It is NOT our intention to make ordering difficult for our customers and we apologize for implementing these changes but in an effort to keep our prices low streamlining the ordering process is required.